Store Policy/FAQ


All payments are FINAL.

Billing and Shipping must match.

Please allow up to 7-10 Days for processing during Covid-19 season and 2-3 days for shipping.

*Custom Orders selected for overnight shipping will be shipped out same day after processing period (3-5 days)

All sale items are FINAL (no exchanges or return).


No refunds accepted, no exceptions. We take pride in providing the best quality hair to our clients. Only exchanges will be accepted. We must be notified within 72 hours from the time received. Hair must be unworn and returned back in the original condition in which it was sent.


  • Why GVO Hair?

The GVO Hair Collection takes pride in having top of the line quality from start to finish. Our hair is 100% Brazilian virgin, unprocessed and chemical-free. Our cuticles run in the same direction from top to bottom with strong wefts to ensure a natural look with the hair behaving as if it were your own. Our hair is lightweight and will provide you with natural flow in movement, while also providing you with fullness and natural luster. 

  • How long will the hair lasts?

GVO Hair can lasts for 1+ year in most cases depending on the care and daily maintenance that goes into it. The sky is the limit if you treat her right.

  • Can I dye my hair?

Yes!! Of course you can since GVO Hair is authentic, you will be able to freely dye your hair. We recommend using an experience stylist to achieve your desired color.

  • Should I cut my wefts?

No. Cutting of wefts are not recommended because it can promote shedding. However, in the case that your wefts must be cut, seal your wefts appropriately to maintain integrity and longevity.

  • How long should I expect my items to ship?

Processing of the items take 2-3 days. We only use priority shipping for our products. Your hair should arrive 2-3 days after shipping. International Shipping may require a longer time frame based on the country that it is going to. We are not responsible for any importing fees charged by the country for international orders.

  • How many bundles should I purchase?

The amount of bundles purchased is based on the fullness that you desire to achieve. For all inches 20” and up, we recommend that you purchases a minimum for 3 bundles. For all bundles 28” and up then we would recommend purchasing 4 bundles or more.


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